Shipping Policy

At Slap That Patch, we are committed to providing a smooth and reliable shopping experience for all our customers. Please read the following policy carefully before placing your order.

Dispatch Timeline

Orders Placed After 19th May 2026

All orders placed after 19th May 2026 are typically dispatched within 7 days from our end.

However, due to occasional operational or logistical challenges, there may be instances where an order takes a few additional days to be dispatched beyond the usual 7-day timeline.

If your order has crossed the usual dispatch timeline, you can reach out to our customer support team on WhatsApp at 8826264333. Our team will promptly escalate your order internally and work towards getting it dispatched and delivered at the earliest possible.

We appreciate your patience and understanding in such cases.

Orders Placed Before 19th May 2026

Due to certain operational challenges, some older orders are facing delays. Our team is actively working on dispatching these orders as quickly as possible.

Please note:

  • Every valid order will be delivered.

  • We request customers to allow our team some additional time while we clear the backlog.

Important Shipping Information

  • Dispatches are processed only on working days. No dispatches take place on weekends or public holidays.

  • In cases where our primary courier partner is unavailable at your pincode, we may use an alternate logistics provider, which can increase delivery timelines.

  • Festivals, stock delays, operational issues, or logistical challenges may occasionally affect dispatch and delivery timelines.

Tracking Information

  • Once your order enters the packaging stage, a tracking link will be shared via email or WhatsApp.

  • Tracking updates may take some time to reflect after label generation, as the shipment status updates only after the parcel is scanned at the courier partner’s warehouse.

  • Sometimes tracking may temporarily show “Shipment Cancelled.” This does not mean your order has been cancelled. In such cases, our team generates a new shipping label and reprocesses the shipment.

Incorrect Address / Undeliverable Shipments

If a package is returned to us because of:

  • Incorrect or incomplete address provided by the customer

  • Customer unavailable for delivery

  • Refusal to accept the package

  • Any other issue beyond our control

our team will contact you to arrange a reshipment. Reshipment charges (typically around ₹100) may apply on a case-by-case basis and must be paid before the order is dispatched again

If you no longer wish to receive the order:

  • For non-customized orders, you may instead choose a refund. We will refund the order amount paid, after deducting a flat ₹150 towards shipping costs already incurred on the order.
  • Customized or personalized orders are not eligible for a refund under any circumstances, as these items are made
  • specifically for you and cannot be resold. For such orders, reshipment (with the applicable reshipment charge) is the only available option.

Important: Other than the specific refund case described above for non-customized orders, all orders remain non-refundable, including orders returned due to failed delivery or an incorrect address.

Damaged, Missing or Incorrect Orders

We take utmost care in packaging every order. However, if you receive:

  • a damaged product,

  • an incorrect item,

  • or your package is lost in transit,

please contact our support team within 48 hours of delivery and share a proper unpacking video clearly showing the shipping label and package opening.

Please note:

  • An unpacking video is mandatory for any damage/missing item claim.

  • Without an unpacking video, we may not be able to process the request.

If your tracking status shows Delivered but you have not received the package, please contact us within 24 hours of the status update so we can escalate the matter with the logistics partner.

Cancellation & Refund Policy

We do not offer cancellations, returns, or refunds once an order is placed.

If there is any issue with a delivered order, our customer support team will review and resolve it through our official WhatsApp support channel.

We reserve the right to cancel any order at our discretion without prior explanation.

Customer Support

For any shipping or order-related queries, please contact us only via WhatsApp:

📱 8826264333

Our team will be happy to assist you and, where required, promptly escalate your order internally to help ensure it is dispatched and delivered at the earliest possible.